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Returns, Refunds and Exchanges
At Bookery, we always try to help you to find resources that meet your exact requirements.
If you have questions about a product’s specifications or whether it is suitable for your needs, please feel free to contact us with any queries before you purchase it.
Changing your mind
We do understand that sometimes you may accidentally select the wrong product or change your mind.We generally accept change-of-mind returns on items purchased from us, except digital products and software, as long as the products were selected from stock and are in saleable condition. We cannot accept returns of special orders where we especially ordered the goods in for you. We will consider requests for returns or exchanges based on the above criteria.
You are entitled to return goods you have purchased from us if they are faulty or otherwise different to what is described on the packaging or what was represented at the point of sale.
If you need to return a faulty product, contact us but you must do so immediately you become aware of the fault and we will do our utmost to resolve the problem or replace the product as quickly as it is possible.
Please do not ship products back to us for return until we have authorised your return.
Returns and receipts
Unfortunately, we cannot grant a refund or exchange without your purchase receipt from Bookery. Please keep your receipt.
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Returns, Refunds & Exchanges
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9-11 Victoria Street
Fitzroy VIC 3065
Tel: (03) 8417 9500
Fax: (03) 9416 1616